Oracle Managed Service
Cover your databases 24x7, 365 days-a-year.
We are the Oracle database experts
We are the Oracle database experts
Our Oracle database managed service ensures that your systems are running immaculately, reducing strain on your business. We are there for you 24/7, 365 days a year.
Our Oracle database managed service ensures that your systems are running immaculately, reducing strain on your business. We are there for you 24×7, 365 days a year.
What is a managed service?
“An outsourced service to a company with specific expertise in maintaining business systems, anticipating needs and preventing business interruption whilst improving day to day business operations”
The Oracle database experts
What should a database managed service do for your business?
Oracle Managed Service
Why choose an Oracle database managed service from Xynomix?
Our Oracle database managed service is built around your requirements. Based upon 18 years of experience, we deliver a service which will ensure the uptime and recoverability of your critical Oracle environments. Using our knowledge and your key business objectives (such as Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), we will structure our managed service to not only meet these requirements but go beyond and provide improvements that will enrich your Oracle estate.
With a flexible approach to delivering this tailored service, we will work with your business to define the level of service required. This may involve taking total ownership of your Oracle estate, or it could simply be working alongside your technical staff; becoming an extension of your existing team.
Xynomix can provide guarantees around uptime and maintaining performance, utilising the extensive experience of our Oracle consultants. Our consultants have in-house tools, specifically designed to maintain Oracle databases.
This has been confirmed with 97% of customers renewing for more than 10 years… The service is scalable to meet the needs of SME to Enterprise companies, or becoming a valued partner to ISV’s ensuring greater software application performance with improved database stability.
Frequently asked questions
Working with SME (small to medium enterprises) to enterprise businesses
Having an Oracle Managed Service with Xynomix yields a range of benefits, enabling your business to reduce operational cost, conserve capital budget and lower IT expenditure; whilst improving business-as-usual operations. This causes your Oracle estate to perform more efficiently, with immense resilience and recoverability.This is achieved through:
- Outsourcing the responsibility of Oracle administration, maintenance and security for 24x7 operation; freeing up your internal Oracle resources to focus on strategic innovation.
- Providing rapid scalability to support and manage growth spurts, or the additional technical knowledge to assist in the continual development of your Oracle systems; becoming a flexible extension to your IT team.
- Minimising detrimental and expensive downtime, by improving system availability of your Oracle estate; with our proactive and Oracle dedicated monitoring tools.
- Assistance with vendor management being an interface for 3rd parties:
- My Oracle Support (MOS) - Ensuring Service Requests (SR) are managed and resolved promptly.
- Independent Software Vendors (ISV) - Supporting you with application issues, which requires in-depth technical knowledge of Oracle.
- Data Centre Outsourcing (DCO) - Assisting your DCO to identify and resolve infrastructure issues which are affecting your Oracle estate.
- Regular Oracle database health checks are included within your Oracle Managed service. This provides a system-wide review of your critical Oracle environments. This is a comprehensive report with performance and data trending analysis, with best practice recommendations on areas for consideration or improvement.
This can happen due to several reasons:
- Customers may require extended access and support
- Your business has grown to include international or worldwide markets
Moving to a 24x7 operation for your systems can trigger an array of complications. This may include extending your support structure and technical teams. Xynomix can assist in switching to 24x7, ensuring your Oracle databases are resilient and available around the clock, without major investment in staffing or expensive monitoring tools. Our service comprehensively covers your system and is backed up by an extremely responsive and dependable team of experienced Oracle professionals, 24x7.
When a member of your Oracle DBA team leaves for whatever reason, this can result in a lot of time and investment; finding a suitable replacement. This can sometimes be without any notice period, leaving your business at risk. Xynomix can help you through the interview process, ensuring you obtain the best candidate. Alternatively, Xynomix can also take over that responsibility quickly and efficiently, giving you confidence that your Oracle databases will be fully available and well-maintained. Subject to certain factors, this can often be beneficial to your business, due to better cost-effectiveness.
Are you taking on a new product, or have a legacy application that runs on Oracle; but have limited in house skills?
An Oracle Managed Service will provide you with assurances the Oracle database environment is built and configured for optimal performance and resilience.
This is achieved by Xynomix via an in-depth database onboarding process, utilising Xynomix’s team of Oracle professionals, whose knowledge and experience can identify known issues affecting production databases and provide best practice recommendations on how to resolve them. Then following a structured change control process, these recommendations can be implemented, minimising the possibility of costly downtime.
If your business is going through a period of growth and requires additional Oracle Database Administrator resources to assist in the transition, our Oracle Managed Service is available to either:
- Take some/all of the load from your internal Oracle team, allowing them to focus on improvement projects.
- Provide additional support to meet the changing needs of the business i.e. 24x7 or holiday cover.
The Xynomix established managed services offering can be tailored to meet the growing needs of your business, offering 24x7 or 9-5 cover for both production and non-production Oracle environments.
With Xynomix being ISO27001 and Cyber Essentials certified, we understand the need to ensure that your Oracle estate meets the industry standard for security, high availability and disaster recovery.
An Oracle Managed Service from Xynomix can be used to ensure the very best industry practices are implemented and maintained. Our team of professionals have worked in sectors including national security, financial services, telecommunications and retail.
We have a proven track record working with local government, and the NHS to provide a quality managed service. This ensures that all Oracle deployments meet the requirements specific to your industry.
I'm thinking Staffordshire & Devon, Cornwall and Savant... Could we get a testimonial from any of them?
Working with partners
Most frequent questions
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With a proven track record, the Xynomix approach is to work with a partner to understand your business requirements, and adapt our Oracle Managed Services to meet the needs of the end-customer. This is achieved by building good communication within the partnership, listening to our partners and identifying areas which Xynomix can provide value to your service.
The key to any good partnership is flexibility, which has been learnt by Xynomix over the years, as we appreciate each partner's needs will be different. Xynomix has developed mature and transparent processes to ensure our partners are fully involved in all aspects of service delivery.
With regular partner reviews, and assistance with customer administration (documentation, meetings etc); the Xynomix Channel team can assist you in providing excellent service to your end-customers.
Database Administration - Providing a tailored monitoring solution to ensure your end-customers environment is available and maintained to the highest industry standards.
Installation & Configuration - Scope, design and build Oracle database environments meeting your end-customers requirements, taking into account scalability and reliability.
Performance Tuning - As an ISV, assist you in identifying, and fixing any performance issues; this is possible with Xynomix unique performance plugin OMon.
Disaster Recovery & High Availability - Commonly these are confused with each other, Xynomix’s Team of Oracle professionals can provide resilient solutions ensuring these meet any RPO and RTO.
Licensing Reviews - With many years of working with Oracle licensing, Xynomix can assist in performing Environment Reviews of your end-customers estate; high light areas of concern. Providing solutions or workarounds to ensure your end-customers are fully compliant.
Xynomix are happy to provide as much, or as little assistance required to achieve your goals.
The Xynomix Oracle Managed Service will make life easier for our channel partners; as our Oracle professionals can work alongside your internal teams, providing the additional resource for support and expertise, becoming an extension of your business.
This can be to assist you in growing your existing customer base, or expanding into new markets and building sales opportunities.
The Oracle database experts
How we provide this service
With our team of highly specialised Oracle consultants, who are experienced in all areas of industry including finance, retail, security, manufacturing and communications to name but a few. Being UK based you will be dealing directly with our consultants any time, day or night; ensuring your issues are dealt with by an Oracle professional.
Xynomix leverages the cloud for all operations, ensuring our systems are always available to safeguard yours 24×7 (and allowing us to remain fully 100% open during the Coronavirus pandemic). Our In-house developed monitor has been designed by Oracle professionals to support Oracle database, which includes:
With the added benefits:
Xynomix has developed OMon, a monitoring plugin to the extensive monitoring suite available via our Oracle Managed Service; OMon is a platform and version agnostic performance and availability tool, that works on both Enterprise and Standard edition Oracle databases. Its primary focus is the ability to provide Xynomix consultants with real-time performance metrics, allowing us to quickly investigate, identify and resolve performance bottlenecks. In addition to the real-time investigation, OMon also has the facility to perform historical trend-based analysis, giving early warning of resource (case study), or application issues, which could affect system performance or availability.
To ensure transparency for the customer, Xynomix utilises an ISO27001 compliant helpdesk system; which also provides customers with portal access. Complimented with a UK based support desk.
In addition to the technical assistance, Xynomix also provides a Service Delivery team to be your focal point for any support issues or an escalation (if required) when you need more resources to resolve a pressing business issue. Our team of dedicated Service Delivery Executives are here to assist in the smooth delivery of our Oracle Managed Service.
Protect your databases
If you’d like to know more about the security services we offer or would simply like peace of mind that your current database security setup is adequate, get in touch with us for a no obligation chat.
“Since 2003 Xynomix have provided support and consultancy for our Oracle and SQL Server databases. We’ve found their knowledge to be extensive and they’ve ensured that our databases run smoothly with very little downtime. The flexibility and creativity that Xynomix show when working with us enables us to meet budgets and hit our project timescales.”
“Xynomix investigated the performance bottlenecks that we were experiencing after updating our data warehouse application. After investigating the system, Xynomix concluded that the database server’s cache-hit rates and available memory were both low, which was impacting negatively on performance. The technician rectified this and we are now very happy with the function of the application.”