Independent
Software Vendors

DATABASE SERVICES FOR INDEPENDENT SOFTWARE VENDORS FROM A DEDICATED DATABASE PARTNER

Database Services for Independent Software Vendors

Support for your application from the database experts

No matter the software solution – whether it’s Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), virtualisation software, or migration tools – your customers choose Independent Software Vendors based on their expertise.

However, when a customer experiences performance issues, it’s often the application that takes the blame. This means more tickets and complaints for issues that may not actually relate to the software.

Sometimes poor database performance can cause bottlenecks, for example.

This is where The Database Experts come in.

No matter the software solution – whether it’s Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), virtualisation software, or migration tools – your customers choose Independent Software Vendors based on their expertise.

However, when a customer experiences performance issues, it’s often the application that takes the blame. This means more tickets and complaints for issues that may not actually relate to the software.

Sometimes poor database performance can cause bottlenecks, for example.

This is where The Database Experts come in.

Support for your application from the database experts

No matter the software solution – whether it’s Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), virtualisation software, or migration tools – your customers choose your application because of your expertise.

However, when a customer experiences performance issues, it’s often the application that takes the blame. This means more tickets and complaints for issues that may not actually relate to the software.

Sometimes poor database performance can cause bottlenecks, for example.

This is where The Database Experts come in.

Added value and ROI

At Xynomix, we only hire the best in the industry. Our experienced Technical Consultants intercept and resolve the most complex database challenges on a daily basis. 

Bringing this database expertise on board means that your team spends far fewer  internal resources on troubleshooting. And with your DBA able to spend their time improving the application, you benefit from a far quicker time to market.

Your customers see the benefits too.

Our Technical Consultants proactively monitor customer databases, ensuring that problems are identified and resolved before they become an issue. This means reduced downtime for your application and fewer support tickets.

And ultimately, less downtime reassures your customers that your solution is the most trustworthy and reliable option.

How we support independent software vendors

When your customer raises an issue with an application, simply refer the case to Xynomix.

Using our one-of-a-kind monitoring solution,  our Technical Consultants developed in-house, we’re able to pinpoint your precise problem and action a solution accordingly.

In fact, our Advanced Monitoring Solution identifies 60% of database-related issues before they’re even raised by a customer. This means we’re able apply fixes before they significantly impact your customers’ experience.

Support from The Database Experts means more uptime and a more positive customer experience of your solution.

Our experience and reputation in database support services has helped Xynomix forge strong relationships with industry partners and resellers of all sizes. These include SCC, Softcat, and CDW – three of the four largest resellers in the UK.​
Technician Standing in Blue Light Maintaining Four Databases

Our ISV partner experience

Xynomix works with a wide range of ISVs, including those with ERP, CRM software, warehouse management systems, and many more.

We harmonise with our Independent Software Vendors, assisting with license audits, Database Performance Tuning, and Database Health Checks – just to name a few services.

The ISVs we work with value their partnership with Xynomix because our experience strengthens their relationships with their own customers.

A Xynomix ISV partnership means added value to the services offered to your customers, and with wraparound Database Services, you’re able to resolve customer issues far more quickly and efficiently.

Want to refer a customer to Xynomix?

Competitive discounts offered if you refer a new customer to Xynomix

Contact us to find out more

Why Xynomix is the perfect ISV partner

Xynomix is one of the UK’s most experienced providers of database managed services and consultancy. 

Our experience working with ISVs large and small, including providers of Warehouse Management Systems, CRM software, and ERP makes us the ideal database support partner.

Trusted by the Ministry of Defence and a range of NHS Trusts, in addition to key players in big business such as Tesco and Boots, our reputation as The Database Experts speaks for itself.

Download the ISV Information Pack