Holiday and Sickness Database Cover
Cover your entire estate or just a select few.
24x7 expert database support and cover.
Keep operations running smoothly while your DBA's are away
Keep operations running smoothly while your DBA's are away
Expert DBAs on hand to cover your absent staff seamlessly, during your teams holiday and sickness periods – or a prolonged absence.
Keep your business-critical systems running smoothly. Xynomix have the DBAs you need to cover your entire estate or just a select few.
Expert DBAs on hand to cover your absent staff seamlessly, during your teams holiday and sickness periods – or a prolonged absence.
Keep your business-critical systems running smoothly. Xynomix have the DBAs you need to cover your entire estate or just a select few.
How we help
Our service gives you some simple guarantees:
- Pre-holiday system check and hand-over
- Post-holiday report and hand-back
- Immediate response to unplanned sickness or absence
How does this work for you
Throughout the time we cover your team, you get:
- Daily checks
- Problem identification and rectification
- Incident response and resolution
- Access to our expert technical team
Other services available from Xynomix include:
- Consultancy
- Monitoring software installation
- Patching and upgrades
- System and database audits
Out of Hours Support Service
Not all businesses run from 9-5, and neither do our technical team.
Our out-of-hours service delivers seamless supervision, guaranteeing your estate continues to run smoothly throughout the night.
Powered by PulseTM, our dedicated database monitoring tool, our technical team keeps your estate under tight supervision in your absence.
So, whether it’s evenings, weekends, bank holidays – or all three! – our round-the-clock database support service has you covered.
Key benefits of Holiday and Sickness DBA Cover:
- Access to our technical team
- Complete peace of mind, whoever we cover
- Fixed fee, with no hidden costs
- Get more from your existing database and infrastructure investment without spending more money
- Improve employee retention by providing top-cover for your existing DBA and technical staff
- Know what your system is doing with regular, proactive database assessments combined with 24×7 monitoring.
- No 1st or 2nd line support you are straight through to a 3rd line highly experienced technical consultant
- No business interruptions
- Sleep well at night knowing critical systems are monitored around the clock
- Tap into the collective experience of our entire senior DBA staff for a fraction of the cost of a single consultant.
- Watch system performance improve while critical incidents dramatically reduce downtime
We support the following database technologies:
SQL Server
Oracle
Multi-Cloud
Supported by Xynomix
What our customers say
“The optimisation, support and management of our Oracle database arrangement by Xynomix have increased the efficiency of the Oracle database and reduced the total running cost, whilst at the same time allowing us to provide a better service for staff and student end-users.”
IT ManagerFurther Eductaion
"A good on-site DBA team, optimised database systems and 24×7 Oracle Support from Xynomix mean that not much goes wrong for us. We are confident enough to make promises of excellent availability to our clients and employees, and they always get it."
IT ManagerManufacturing Industry
“The Oracle database supports a key ERP application which holds information on our customers, invoicing and fulfilment and is therefore essential to the successful day to day running of our business. For over 6 years, Xynomix has provided us with outstanding database support and expertise. We work with a number of Xynomix senior Oracle DBA’s who know our systems inside and out.”
Application ManagerBanham Group
“Since 2003 Xynomix have provided support and consultancy for our Oracle and SQL Server databases. We’ve found their knowledge to be extensive and they’ve ensured that our databases run smoothly with very little downtime. The flexibility and creativity that Xynomix show when working with us enables us to meet budgets and hit our project timescales.”
IT ManagerTrade Union
“We chose Xynomix from the multiple providers approached for our support requirement for a number of reasons. Initially we were impressed with their responsiveness and deep technical knowledge of both Oracle and Microsoft SQL Server databases. Their flexibility in providing mentoring to our on-site team meant increased cost efficiency against the already competitive annual costs and consultancy rates. We’re fully confident in their understanding of our needs and see them as an extension of our own team.”
ICT Group ManagerSouthend-on-sea Borough Council
“Xynomix worked with us on our recent Oracle License Review and provided us with valuable independent and confidential advice to help us through what can be a confusing and complex process. They provided useful expert knowledge on Oracle Licensing policy and also suggested how any gaps could be most effectively licensed. I would certainly recommend working with Xynomix on any future Oracle License Review.”
Enterprise ArchitectNorth Yorkshire County Council
“We first approached Xynomix for advice on Oracle licensing. They saved us money there, and a year on we have a full database management contract with them.”
IT ManagerPubplic Sector
“As close to perfection as you can get! Overall a very successful conclusion to an important and complex technical transition and the entire process with Xynomix, from the initial discussions all the way through to this point, having been a very positive experience.” David Thomson, Forth Ports
David ThomasForth Ports “We have been running Microsoft SQL Server for around two years now and the systems have been supported by Xynomix. Their SQL DBAs are competent and very customer-facing.”
Lead Database AdministratorManufacturing Industry
“We recently installed a new application which ran on Oracle but was unsure how to correctly license the environment. As a result, we engaged with Xynomix to advise on how best to do so. Xynomix ran an Independent Oracle License Review, which gave us full visibility on our license compliance. They highlighted the restrictions around various license types, whilst also detailing how to avoid any pitfalls moving forward.”
Network AdministratorDragon LNG Ltd
“My team are always flat out ensuring that the Oracle database system is up and running without any problems. Sometimes when there is a larger issue we need a helping hand. Xynomix give us that option.”
Lead Database AdministratorRetail Sector
“We first approached Xynomix for advice on Oracle licensing. They saved us money there, and a year on we have a full database management contract with them.”
IT ManagerPublic Sector
“My team are always flat out ensuring that the Oracle database system is up and running without any problems. Sometimes when there is a larger issue we need a helping hand. Xynomix give us that option.”
Lead Database AdministratorRetail Sector
“Oracle knowledge is clearly excellent.”
Head of IFSManufacturing Industry
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Our customers rated us
5/5
1 %
of projects delivered on time & satisfied
1 %
customer managed service renewal rate
1 %
of customers ranked us as 'excellent'
